“Jakki Bendell was fantastic. Gave me a lot of positive and constructive feedback, tips and techniques that I can use to check the contents of my e-mails before sending.” YR, Reed & Mackay, London

“Overall, I found the whole experience extremely useful and would certainly recommend Jakki as a coach to others. Jakki was not judgemental, and she knew how to ask me the right questions to help me think things through clearly.” SL, The Forestry Commission

“The most helpful part … was looking through previous reports that I had written, and Jakki highlighting some of my bad habits. Jakki made some useful suggestions and gave me alternative phrases to use rather than just pointing out my grammatical errors.” NL, The Centre for Strategy and Communication, London

“I would have no hesitancy recommending Jakki to write and deliver a training programme outlining the importance of good writing, English and grammar for any sector she is professional, punctual but above all extremely personable and easy to work with.” Jessica Weaver, Product Development Manager, NEC Contracts, UK

“Jakki is a highly skilled technical author and trainer. She is thorough and efficient, and I’ve had excellent feedback from my clients for all of the work she has done. She gets on well with people and is always pleasant to deal with.” Peter Meherne, Director, Plain Words, UK

“Jakki has been invaluable to our business. She has produced some fantastic blogs which have had a truly amazing response. She has such a flair for words, is professional and so easy to work with. I would recommend her to anyone who is thinking about doing anything related to letter writing, report writing, bid tenders, blogs, etc. She is the ‘go to’ person.” Mandy Stephens,  Director, PhoneCoach Ltd

“Jakki wrote a fantastic case study which really zooms in on the value I provide to clients.

Her writing manages to convey a lot of detail in a very succinct form. She is clear and to the point while covering everything that needs to be said.

I now have a piece of writing I can use over and over again not only in my marketing, but also when responding to potential clients. This means I can cut down on a lot of emails while still providing potential clients with the details they need.

I have asked Jakki to write three more case studies for me, and I’m recommending her far and wide! She’s saved me time, provided me with real value and given me a very polished piece of work.

Great job! Book Jakki now, you will not regret it.” Jenny Jameson, WebTech Wonder Woman

“Like any company we could see that our communication could be improved. Jakki created a course specifically to address our issues and made a huge positive change to our understanding and skills.” Ivan Haynes, Training Manager, LFS, UK

“Jakki undertook a series of workshops around internal customer services delivery with three of our Head Office departments. The net result is happier internal customers, happier Head Office staff and a greater understanding of people’s roles within the business.” Paul Masters, Director, Kinleigh, Folkard & Hayward, UK

“I have been buzzing this morning and have written a plan of how to change (my website). The great thing is that I was blocked and now, thanks to your expertise and also your clear, supportive and encouraging manner I can see what to do and…amazingly…feel excited about it.” Fiona Whytehead, Director of Locus Coaching, UK

“I would have no hesitation in recommending Jakki as an individual who can make real differences to any business small or large.” Dave Smith, Team Leader, HCL Insurance BPO Services, UK & India

“Jakki is an absolute inspiration to work with…an excellent communicator and her experience in coaching means she is very much a people person, able to relate and build relationships effortlessly. Jakki is a pleasure to work with and if the opportunity ever came up again, I would not hesitate!” Laura Smith, UK

“Jakki has a very professional attitude to the training that she provides to ensure that it is tailored to the needs of the individuals attending her sessions. Her courses have always been received very well for both their detail, high levels of interactivity and enjoyment. It was a pleasure to work with her.” Adrian Stote, Training Officer, Liberata, UK