Better Business Emails

The business email course explores email writing techniques that save both you and your readers time and effort. You will come away with a toolbox of practical solutions to ensure your emails are opened, understood and acted on. It also covers the principles of business email etiquette.

Duration: 1 day
Max number of delegates: 15

Learning Objectives
After completing this workshop, you will be able to:

• Know how to make sure your message is opened, read and acted on
• Ensure the content, language and tone is right for the audience
• Understand email etiquette, including who to include and when not to use email
• Know the legal and technical issues around email
• Save up to five hours a week managing their email workload

Business Email Modules

1. What’s your point?: understanding busy readers, being clear about what you want from them, prioritising key points
2. Subject lines: why they are important, writing powerful subject lines
3. Setting the right tone: greeting and sign-off, understanding tone of voice
4. Focus on the audience: key questions about your readers, distribution fields, structuring your information
5. Writing style: guidelines for effective writing, making it scannable, measuring readability
6. Checking accuracy: why it’s important, common problems, tools and techniques
7. Technical and legal issues: when not to send email, sending file attachments, email security, formatting
8. Managing your inbox: time-management tools to cut your email workload

To book the Better Business Email course or to find out more, please email me or call me on +44 (0)7588 63 1125.